i've had one for almost 3 years now. the encoder tracks and works well. i have issues with the knob itself.
- the knob isn't keyed and the inner hole is machined too large, so there's a lot of play, making it difficult to re-center flat/evenly when tightening the screw.
- the only key is a set screw into soft metal of the encoder shaft.
when i was using my director daily, i'd have to tighten the screw weekly. it probably loosened because pressing it to mute would be enough off-center pressure to loosen it (issue 1). the metal on the encoder shaft deforms pretty easily (issue 2). after about 6 months of this, i just threw the director knob in the glove box.
i tried wrapping some tesa tape around the encoder shaft to reduce play but that presented another challenge. it made it more easy to center/flatten the knob but i had to have extra care related to excess tape.
i recently changed to a radio where i didn't have to use the damn thing every day.