Mike Jukes <mjukes@autoguide.com>
Tue, Jan 14, 6:03 AM (18 hours ago)
to me
Hello Nick,
My name is Mike Jukes, I am a Vendor account manager with Autoguide. I trust you are well. The reason I'm messaging you is, by chance, I saw your thread on the forum about us basically pi$$ing you off. I make a point of offering a high level of customer service to my clients, so I went into the system to see who was managing your account to see if they had looked after you. And I found nothing. I note you were paying for a Vendor profile ($500 year) and I can see a request for a refund....but I can't see any other discussions.
I'm not trying to sell you, but I'm curious as to the setup you had. i.e. who/how you paid and who you spoke to when it all went south? I can see you aren't a fan of the new setup on the site (but hope you can see us upgrading it on a regular basis).
I know you are doing more on Caraudiojunkies but can also see you ARE still posting, so want to be sure that even if you are still pi$$ed and don't want to advertise, I know we at least did right by you.
I look forward to your reply.
Kind regards
Mike
Mike Jukes
Senior Account Executive
AutoGuide.com Group (Verticalscope Inc.)
U.K - m. 07968 061 609
North America - 416.341.8950 x 275
E.
MJukes@AutoGuide.com
Nick Apicella <nick@apicellaautosound.com>
Jan 14, 2020, 6:33 PM (5 hours ago)
to Mike
"us basically pissing you off.. you dont fuckin say, eh? Dont lie to yourself or try to sell me by saying that you pride yourself on offering a high level of customer service. Your team has given me by far the biggest run around ive ever experienced, and if you are the senior account executive, then your team is a direct reflection of you; and absolute scum-fuck of a disaster. The way you treat the members and vendors is a disgrace to what that forum used to be. I guess i do have to thank you for one thing.. less time wasted on your site. The only reason i still log in is to see if anything regarding my business is brought up. Even though you guys *eventually* got me my money back for the time remaining, Verticalscope absolutely did not do right by me, and believing you did over the course of the time you have owned the forum would be laughable.
PS, don't say "pi$$ed". It just makes you look like a retard. But hey, coming from verticalscope, I can't*say it's not expected at this point.**