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So I found this old thread and thought it had some useful info:
So I ordered a new 18" sub from Sound Solutions Audio on 11-26-11 and it arrived on 12-12-11. The subs had damage during shipping. Here are the pics I took right after opening the box. I hadn't moved the sub at all.
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After removing the sub, I found out it had a bunch of scratches
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I sent an email to SSA
I tried to be nice and not come out swinging with demands or a Paypal dispute, I was trying to leave them room to make a gesture of good will. I got this instead...Quote:
From: Alan Works
>>
>> Sent: Monday, December 12, 2011 9:21 PM
>> To: wlmailhtml:/mc/compose?to=support@soundsolutionsaudio.com
>>
>> Subject: Re: Your Order From SSA STORE
>>
>>
>>
>>
>>
>> I just received my ICON 18 tonight, and While I'm
>> impressed with the driver itself, I was upset with the packaging.
>> When the UPS guy handed it to me, I noticed the bottom of the box
>> was bumped out and when I set it down, the box didn't set flat.
>> When I opened the box, the sub was just floating around freely and
>> the four foam bumpers were laying in the bottom of the box. I
>> removed the sub to find that the basket was badly scratched. It
>> seems to be mechanically okay, but I won't know for sure until I
>> put power to it this weekend. The attached pics are exactly how
>> the driver was sitting when I opened the box. I had planned on
>> mounting the driver inverted and was wanting to know if it could
>> be painted or do you have another solution?
>>
>> Thanks,
>>
>> Alan Works
He wanted me to paint over the damage! :argh: I responded:Quote:
From:
>> Aaron H. Clinton <support@soundsolutionsaudio.com>
>> Subject: Re:
>> Your Order From SSA STORE
>> To: alan_works@yahoo.com
>> Date: Monday,
>> December 12, 2011, 10:56 PM
>>
>>
>>
>>
>>
>>
>> Hello Alan,
>>
>> I am very sorry to see the damage, we had an Xcon get damaged in
>> shipping yesterday. So I have spoken with the build house to
>> upgrade the shipping materials. As for your driver, you can paint
>> over the chips, as the basket itself is painted.
>>
>> Thanks,
>> Aaron
>> H. Clinton
>> VP - SSAudio
>> Inc.
At this point, he aparrently realized who I was and posted this in EMSQ:Quote:
From: Alan Works
>> Sent: Tuesday, December 13, 2011 4:19 PM
>> To: Aaron H. Clinton
>> Subject: Re: Your Order From SSA STORE
>>
>>
>>
>>
>>
>> Hey Aaron,
>>
>> Thanks for your response. After thinking
>> about it, I'm concerned that the sub may have sustained damage from all
>> the banging around...damage that may lead to premature failure. I feel
>> that the best action is to get a replacement unit and I was wondering how
>> I would go about this.
>>
>> Thanks,
>> Alan Works
>> (BigAl205 on the
>> audio forums)
Quote:
We (SSA) have shipped a number of the brand new Icon 18's with no issue with the packing. This is the same packing set up used for the last Icon and it was not an issue then, and the increase in weight between the original Icon and the current Icon is not enough to cause a massive upgrade in packing materials.
Keep in mind, the build house where our drivers are made, ships out magnitudes more speakers then just SSA, and they are packed the same way, so if it was a build house issue, it probably would have been corrected a few years ago.
The photos provided were sent to the build house to address it as we don't want to see it happen again, but we are not going to ship out another driver that is very expensive to build and ship because the shipper was careless with this one package and only cosmetic signs of damage on the basket are shown. UPS needs to cover this if there is serious damage, when they do, a replacement can be sent out. I am curious how they are going to respond due to cosmetic damage from a few paint chips.
Yes, it stinks that UPS treated the package this way, and all our shipments have insurance on them to cover damage in shipping. But let's not get ahead of ourselves and ship back a driver at our cost, build a new one at our cost, and ship it out at our cost, with out dealing with UPS or at least finding out if there is any actual damage to the driver in the first place.
Alan, I just replied to your last email.
I also got this email
Even though I was getting pissed, I decided to play along. I got an email from UPS on the same day saying that a driver would contact me to pick up the package for inspection. A couple of days went by and I sent another messageQuote:
--- On Tue, 12/13/11, Aaron H. Clinton <support@soundsolutionsaudio.com> wrote:
>>
>> From: Aaron H. Clinton <support@soundsolutionsaudio.com>
>> Subject: Re: Your Order From SSA STORE
>> To: alan_works@yahoo.com
>> Date: Tuesday, December 13, 2011, 6:05 PM
>>
>>
>>
>>
>> Hello Alan,
>>
>> As I explained on the forum, it is not a packing material issue.
>> Thousands of drivers are shipped this way with no problem. The claim as
>> been filed, your email address was attached to the claim. It is UPS claim
>> # 36154877
>>
>> Thanks,
>> Aaron
>> H. Clinton
>> VP - SSAudio
>> Inc.
Followed byQuote:
>> --- On Thu, 12/15/11, Alan Works <alan_works@yahoo.com> wrote:
>>
>> From: Alan Works <alan_works@yahoo.com>
>> Subject: Re: Your Order From SSA STORE
>> To: "Aaron H. Clinton" <support@soundsolutionsaudio.com>
>> Date: Thursday, December 15, 2011, 2:26 PM
>>
>> Hi Aaron,
>>
>> I got an email from UPS a couple of days ago saying that they might have a
>> driver contact me to inspect the packaging, but I never heard anything beyond that. I tried to check status using the claim number you gave, but I can't log in without your UPS account number, etc. Have you heard anything further?
>>
>> Thanks,
>> Alan
I got no response so the next day I sent:Quote:
--- On Thu, 12/15/11, Alan Works <alan_works@yahoo.com> wrote:
>>
>> From: Alan Works <alan_works@yahoo.com>
>> Subject: Re: Your Order From SSA STORE
>> To: alan_works@yahoo.com
>> Date: Thursday, December 15, 2011, 4:42 PM
>>
>> Just an update...UPS showed up out of the blue to pick up
>> the package. The driver is taking it in to have it inspected. He got the box, the speaker, the packing material, and the literature. The new tracking number is 1ZR3353T0395703422 .
>>
>> Alan
He responded:Quote:
>> --- On Fri, 12/16/11, Alan Works <alan_works@yahoo.com> wrote:
>>
>> From: Alan Works <alan_works@yahoo.com>
>> Subject: Re: Your Order From SSA STORE
>> To: alan_works@yahoo.com
>> Date: Friday, December 16, 2011, 3:30 AM
>>
>> I checked that tracking number and it appears that the sub is being sent back to your warehouse. If you want to pursue UPS over the damage or the build house as a warranty issue, go ahead. Rather than go through the trouble and charge of shipping another unit, I just want a full refund of $286.71.
>>
>> Thanks
>> Alan Works
>>
And I finished with:Quote:
On Dec 16, 2011, at 7:18 AM, "Aaron H. Clinton" <support@soundsolutionsaudio.com> wrote:
> Hello Alan,
>
> From my understanding, they have already started some of the machine work on the replacement.
>
> Thanks,
> --
> Aaron H. Clinton
> VP - Sound Solutions Audio Inc.
Quote:
I've already decided to go another route. Let's just end this. Please do a refund and we will go our separate ways.
Thanks,
Alan
There was a lot more discussion on EMSQ, but after feeling the pressure, Aaron finally refunded the full amount.
So...I ended up getting an Audioque HDC318.
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I got an email from them yesterday and opted to unsubscribe from their mailout- thinking back to this very issue. how well timed.
so sad when people will lie to try and push blame to someone else, knowing the truth the whole time. No-one takes it as a bump and learn session. its always about making the most money reguardless
This was from the thread on EMSQ
Quote:
Originally Posted by Aaron
Later.....
Quote:
Originally Posted by Aaron Clinton
as Alanis would say "isnt it ironic". but you really should wave the finger that Alanis mentioned as well
Ironic... had always been middle of the road with them. Then when I posted once that the W7 was a better sub, even though I'd never heard an SSA sub, Aaron kind of made a good point calling me out on that.
But... after reading all of this, not having much desire to ever hear an SSA sub. Sorry folks
when I just unsubscribed to their email, if they would have offered a reason. I would have posted the treatment of al as the reason. so sad when companies will lie to save a nickel
LOL...I would post this on the SSA forum, but it would be deleted before I could hit send. Stuff like that is the reason I want to stay lax on the rules here. People should have a venue to vent their frustrations without it being swept under the rug.
AmenQuote:
Originally Posted by BigAl205
Kelvin
Sadly there were some good sales on Sundown subs being done through SSA, but I didn't order since I wouldn't want to deal with SSA at all. As a matter of fact, that has guided many of my purchases of Sundown, Zed and a couple others items that SSA is a dealer for. Wish they would have handled this differently.
necro bump?
They have some good prices, BUT, 9 times out of 10, NOTHING, and I mean absolutely NOTHING is in stock, even though it is advertised as in stock. So if you don't mind paying for something up front, waiting for SSA to obtain it, then re-ship it to you, they aren't a bad outlet sometimes. OTOH, waiting 3 to 4 weeks to get an amplifier that was advertised as being in stock while being charged immediately for it is quite absurd. I'll change my mind 20 times in 3 to 4 weeks...
I just changed it once. and that was to quit looking at ssa at all. problem solved for me at least
Guy who owns/runs it(Aaron iirc) is a douche bag.
I was hosting a bunch of shows in B'more MD for MECA and IASCA and he comes out and is walking around looking at cars but not saying anything to anyone. Goes onto a bunch of websites about how we are a bunch of stuck up SQ assholes, we wouldnt demo the cars, we had our cars closed... When I got wind of this thru the other site I went to SSA on the forums called him out and got banned. He is an asshole and I wouldn't ever buy anything from him, EVER!!!